Retail Retail A challenging and competitive marketplace for retailers
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Sigma delivers supportive and integrated end-to-end customer contact solutions

Prevailing economic conditions and a consumer shift towards digital shopping, have undoubtedly combined to create a challenging and competitive marketplace for retailers. As a result, high street closures are becoming an all too familiar occurrence as retailers fight for customers across multiple purchase and contact platforms.

Sigma delivers supportive and integrated end-to-end customer contact solutions for its retail clients across customer contact channels, including voice, SMS, email, letter and webchat. With the ability to pivot seamlessly between channels, the end-customer benefits from an improved customer journey, regardless of the channel used.

Benefits of our approach:

Sigma can deliver a complete end-to-end outsource solution from sales and early arrears to customer retention and late-stage collections. Alternatively, many clients utilise our expertise to support them in particular areas such as complaint management or customer retention.
Your business is different in comparison to your competitors! This is because our services are not delivered “out of the box”. Instead, they are tailored to meet the specific needs of our clients; this ensures that any outsourcing project is a true reflection of each client’s business.
Sigma can demonstrate genuine improvements in internal NPS and ‘Rant & Rave’ scores, for its clients. Our Customer Advisors are focused on the customer journey and ensure that brand integrity is maintained at all times.
Sigma has developed a unique ‘value-add engine’, which enhances data, informs and improves processes on an ongoing basis. The result - efficiency improvements and cost reductions.