Sigma delivers supportive and integrated end-to-end customer contact solutions
Prevailing economic conditions and a consumer shift towards digital shopping, have undoubtedly combined to create a challenging and competitive marketplace for retailers. As a result, high street closures are becoming an all too familiar occurrence as retailers fight for customers across multiple purchase and contact platforms.
Sigma delivers supportive and integrated end-to-end customer contact solutions for its retail clients across customer contact channels, including voice, SMS, email, letter and webchat. With the ability to pivot seamlessly between channels, the end-customer benefits from an improved customer journey, regardless of the channel used.