Energy sector Energy The energy sector has undergone a sea-change Read More

Sigma is a flexible and supportive outsourcer

The energy sector has undergone a sea-change over recent years driven by regulatory pressures, changing customer demands and technological developments. However, a further change is likely to continue unabated as greater regulatory intervention combines with the expanded roll-out of Smart Meters and an increasingly tech-savvy customer base.

The competitive landscape has also changed dramatically with many new entrants thriving and growing; many offer differentiated service lines and cater to customers with different buying considerations (for example, energy production sources).

Sigma has significant experience in working with energy utility businesses and understands the pressures and challenges they face. We are a flexible and supportive outsourcer, that works with its clients to tailor its service delivery.

Benefits of our approach:

Sigma can deliver a complete end-to-end outsource solution from sales and early arrears to customer retention and late-stage collections. Alternatively, many clients utilise our expertise to support them in particular areas such as complaint management or customer retention.
Your business is different in comparison to your competitors! This is because our services are not delivered “out of the box”. Instead, they are tailored to meet the specific needs of our clients; this ensures that any outsourcing project is a true reflection of each client’s business.
Sigma can demonstrate genuine improvements in internal NPS and ‘Rant & Rave’ scores, for its clients. Our Customer Advisors are focused on the customer journey and ensure that brand integrity is maintained at all times.
Sigma has developed a unique ‘value-add engine’, which enhances data, informs and improves processes on an ongoing basis. The result - efficiency improvements and cost reductions.