The Sigma Financial Group, a growing Midlands outsourcing business, has announced the appointment of a new director who will lead the firm’s expansion into the financial services sector in the UK and South Africa.
Sigma offers ‘white label’ customer contact centre services across the energy, water, retail, financial services and telecommunications sectors and has appointed Jaco Snyman as Director of Financial Services.
As part of Sigma’s Birmingham-based leadership team, he will spearhead the growth of Sigma’s boutique contact centre, collections and recoveries outsourcing offerings in the financial services sector as the company looks to expand its multi-industry portfolio further. He will report to Chief Commercial Officer, Ben Jones.
Jaco has held a variety of leadership roles in the financial and consumer finance sectors in the UK and South Africa – including senior positions with PriceWaterhouseCoopers and more recently, as Chief Operating Officer of the UK Personal Finance arm of BNP Paribas.
Gary Gilburd, Chief Executive of Sigma said: “We have seen a successful year here at Sigma and to add Jaco to our management team as we enter 2021 is another boost.
“Jaco has the experience and credentials we need as we aim to strengthen our presence in the international financial services market over the coming years. With a wide-reaching network and intricate knowledge of the industry, he is already making an impact and leading some exciting projects. We are delighted to have him here at Sigma.”
Jaco Snyman added: “Sigma is an award-winning business with strong foundations in financial services. My aim is to build on some great achievements so far and showcase how well equipped we are to offer businesses in the sector a variety of flexible, fully-regulated solutions.
“This is an exciting time to join Sigma. The company is on a strong growth path, have ambitious goals and shareholders are investing for the future. It is an agile organisation with a high-energy leadership team which I am delighted to be part of.”
The appointment comes almost six months since Sigma appointed Jo Regan-Iles as Chief People Officer and William Brown as Director of Water and Energy Services – two other newly created senior roles.
Last summer Sigma also announced plans to double its 1,500 workforce, which is spread between Birmingham, Redditch and South Africa by 2025.
The company celebrates its tenth anniversary this year and has won multiple industry awards since it was co-founded by Mr Gilburd and Chief Operating Officer Mike Harfield in 2011. It now counts 14 UK energy providers as customers.
Sigma also has a large call centre facility in Redditch, Worcestershire and in Cape Town, South Africa.